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Outsource Information
Use this window to view details about the service agreement or service call for a problem component. This window is used by system owners who contract with an outside business for system repair.
Users, Power Users, and Administrators can view information. Power Users and Administrators can assign values to fields and edit information.
Problem Component Component of the system that requires corrective action such as repair or replacement.
Service Fee Amount of money paid for either the service contract or for corrective action on a specific problem component.
Who signed for Person who authorized the repair of the component.
Provider Fee Defines any additional fee invoiced by the outsource service provider.
SLA Level Service Level Agreement (SLA) between the service provider and the system owner spells out when service is available (for example, how many hours and days per week) and what components are excluded. Levels of service to which the system owner is entitled.
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