Problem Component | Component of the system that requires corrective action such as repair or replacement. |
Service Fee | Amount of money paid for either the service contract or for corrective action on a specific problem component. |
Who signed for | Person who authorized the repair of the component. |
Provider Fee | Defines any additional fee invoiced by the outsource service provider. |
SLA Level | Service Level Agreement (SLA) between the service provider and the system owner spells out when service is available (for example, how many hours and days per week) and what components are excluded. Levels of service to which the system owner is entitled. |
Apply Changes | Saves a record of the values that have been entered or selected for each field. |
Go Back to Asset Sections Page | Returns to the previous window. |
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Prints a copy of the open window to your default printer. |
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E-mails the contents of this window to your designated recipient. See the Server Administrator User's Guide for instructions about configuring your Simple Mail Transfer Protocol (SMTP) server. |
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Updates the screen with latest information. |
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Displays the online help for this page. |