Event ID—2486

Description Unable to discover the physical disk installed on the enclosure <encl id>, slot <slot ID>, because of incompatibility issues : <Controller FQDD>.
Severity Critical
Cause and Action
  • Cause: The physical drive that is identified in the message cannot be discovered because of incompatibility issues. Some of the issues because of which a device cannot be discovered are as follows:
    • Missing namespace in NSID 1.
    • No namespace is created.
    • Logical Block Addressing (LBA) size is not either 512 B or 4K.
    • When the Protection Information (PI) feature is enabled.
  • Action:
    1. Resolve the issue by using the instructions provided on the interface (for example, HII or PERC CLI).
    2. Else, if a resolution is not suggested by the interface because the interface does not support, do the following:
      1. Restart the server.
      2. When the company logo is displayed, press F2.
      3. Click Device Setting > RAID Controller > Main Menu > Hardware Components > Enclosure Management.
    3. If the issue persists, remove the NVMe drive that is identified in the message, and replace it with a working drive. If the issue is not resolved, contact your service provider. For more information about repairing issues in NVMe drives, see the relevant PERC User's Guide available on the support site.
Related Alert Information
  • Clear Alert Number: None
  • Related Alert Number: None
  • Local Response Agent (LRA) Number: None
SNMP Trap Numbers 751